SHIPPING POLICY

Heels n Spurs tries to ship all product same day when we are able to, excluding weekends. The maximum number of days it will take to ship an item is 3 days. We ship via UPS with $7 flat rate shipping across the US. Expedited shipping is available for a flat rate of $25.


Returns and Exchanges

ALL RETURNS MUST PAY A $5 RESTOCKING FEE PER ITEM! 

No returns accepted on SALE items and no returns accepted on jewelry! 

NO RETURNS ACCEPTED ON PURSES, WALLETS, or COSMETIC BAGS.

NO RETURNS ACCEPTED ON BELTS THAT ARE ONE-SIZE fits all.

NO RETURNS ON ITEMS PURCHASED USING A DISCOUNT CODE OF 20% AND OVER!

RETURNS- The merchandise must be RECEIVED at the address below within 10 CALENDAR days of the confirmed delivery date. We strongly recommend you also use a delivery confirmation receipt when returning item(s) so you have proof of shipping. If you have fragile items, you will want to consider insurance as well. It is your responsibility to get the return items back to us in NEW condition. Upon inspection and verification of time frame, we will issue a refund. 

WE DO NOT DO EXCHANGES, IF YOU NEED A DIFFERENT SIZE OR A DIFFERENT ITEM; PLEASE PLACE A NEW ORDER!

Refund Type: Refund to the original form of payment will be issued.

Defective Items: if you believe you received a defective item you must notify us by email within three days of the delivery confirmation date, otherwise it is considered wear and tear. No exceptions.

Returns will not be accepted if the merchandise is not received in Brand New, Unworn Condition.

Heels N Spurs will not issue a credit for returns after the specified date.

Again, please do not return sale items.

Note all footwear must be in it's original box, and placed inside another box for return. No labels or tape may be attached to the boot/shoe box.

Heels N Spurs

5571 FM 743

Kenedy, Tx 78119

 

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